Terms of Use

Calgary Care Medical Clinic
Version 1.0 – Date: December 1, 2025

1. INTRODUCTION

Welcome to Calgary Care Medical Clinic (“Calgary Care”, “we”, “us”, or “our”). These Terms of Use (“Terms”) govern your access to and use of our:

  • Website and all webpages linking to these Terms (the “Site”)

  • Mobile, web, and desktop applications (the “App”)

  • Patient portals, telehealth platforms, and virtual care services

  • Communications, booking systems, and related services
    (collectively, the “Services”)

By accessing or using the Services, you agree to be bound by these Terms and our Privacy Policy, which is incorporated by reference. If you do not agree, you must not use our Services.

These Terms are intended to comply with applicable Canadian laws, including PIPEDA, Alberta’s Health Information Act (HIA), and College of Physicians & Surgeons of Alberta (CPSA) standards.

2. ELIGIBILITY & AGE REQUIREMENTS

The Services are intended for individuals 18 years of age or older.

Minors may access Services only with the consent and involvement of a parent or legal guardian, where permitted by law. We do not knowingly provide services to minors without appropriate consent.

3. MEDICAL DISCLAIMER & SCOPE OF SERVICES

No Emergency Services

The Services are not intended for medical emergencies.
If you are experiencing a medical emergency, call 911 or go to the nearest emergency department immediately.

Virtual Care Limitations

Telehealth and virtual care services:

  • Are provided only when clinically appropriate

  • Do not replace in-person care when physical examination is required

  • Are delivered at the professional discretion of licensed healthcare providers

Healthcare providers may decline, discontinue, or refer care as required by clinical judgment, CPSA standards, or legal obligations.

4. USER RESPONSIBILITIES

By using the Services, you agree to:

  • Provide accurate, complete, and current information

  • Maintain confidentiality of your login credentials

  • Use the Services only for lawful and personal healthcare purposes

  • Not misuse, interfere with, or disrupt the Services

  • Not submit false, misleading, or fraudulent information

You are responsible for all activity conducted through your account.

5. PRIVACY & HEALTH INFORMATION

Your use of the Services is subject to our Privacy Policy, which governs how we collect, use, disclose, store, and protect personal and health information.

Calgary Care Medical Clinic acts as a Custodian of health information under Alberta’s Health Information Act (HIA).

By using the Services, you consent to the handling of your information in accordance with our Privacy Policy and applicable laws.

6. APPOINTMENTS, PAYMENTS & CANCELLATIONS

Some Services may require payment, including private consultations or uninsured services.

You agree that:

  • Fees are disclosed prior to booking

  • Payments are processed through secure third-party providers

  • Missed or late-cancelled appointments may be subject to fees

  • Refunds, if applicable, are issued at our discretion and in accordance with posted policies

7. COOKIES & DIGITAL TECHNOLOGIES

Our Site uses cookies and similar technologies to support functionality, security, and analytics.

You may manage cookies through your browser settings; however, disabling cookies may limit certain features.

Details are provided in our Privacy Policy.

8. INTELLECTUAL PROPERTY

All content on the Services, including text, graphics, logos, software, and design, is owned by or licensed to Calgary Care Medical Clinic and is protected by Canadian intellectual property laws.

You may not copy, reproduce, distribute, modify, or exploit any content without prior written consent.

9. THIRD-PARTY SERVICES & LINKS

The Services may include links to third-party websites or platforms.

We are not responsible for the content, practices, or policies of third-party services. Use of third-party services is at your own risk and subject to their terms.

10. LIMITATION OF LIABILITY

To the maximum extent permitted by law, Calgary Care Medical Clinic is not liable for:

  • Indirect, incidental, or consequential damages

  • Service interruptions or technical issues

  • Reliance on information provided outside a clinical encounter

  • Outcomes beyond our reasonable control

Nothing in these Terms limits liability that cannot be excluded under Canadian law.

11. TERMINATION OF ACCESS

We may suspend or terminate access to the Services if:

  • These Terms are violated

  • There is misuse or suspected misuse of Services

  • Required by law, regulation, or professional standards

Termination does not affect obligations related to medical records retention or legal compliance.

12. CHANGES TO TERMS

We may update these Terms from time to time. Changes will be posted on our Site with an updated version date.

Continued use of the Services after changes constitutes acceptance of the revised Terms.

13. GOVERNING LAW

These Terms are governed by the laws of the Province of Alberta and the applicable laws of Canada.

14. CONTACT INFORMATION

For questions about these Terms or the Services:

Calgary Care Medical Clinic
📧 Email: info@calgarycare.ca
📞 Phone: 587-887-1710